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It handles tickets and assets and helps structure and discipline your IT department. We just love it! We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users.

This help desk support software helps us in our daily operational activities. It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.

The ticket workflows and automation help us reduce complexity and resolve issues faster. I know what is in the queue and confident that I haven't forgotten any shoulder tap requests. We have been using ServiceDesk Plus for years for all our help hesk, facilities, and purchasing needs. I love this software ServiceDesk Plus saves us valuable resources on our exchange server. Using the reporting functions of ServiceDesk Plus has helped us track productivity and streamline some of our processes.

The push notifications have helped us stay on top of our tickets. We track ticket progress and update them on the go. We're simply more proactive these days without the hassles. I love it so much ". Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT. Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes. Create and publish your service catalog with custom service level agreements SLAs and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making. Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery. Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - degree visibility of your IT! Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. A wide range of tools and resources to help IT and business teams streamline their service management processes.

All rights reserved. Watch video. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. We never knew the importance of IT help desk ticketing software until we got one, and got the right one. ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. By far the best ServiceDesk tool in the market.

Already a user? Sign in. Sign up Cloud Download On-premises. Read report Watch video. ManageEngine recognized by Gartner for the second year in a row. View report. IT help desk software ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. The increase in size of an organization and the continual change in roles and departments of employees, necessitates a need to allocate newer resources and proper management of unused accounts.

These unused accounts present in the active directory are to be handled with utmost caution to avoid unauthorized access, which questions the security of your network. They are to be spotted regularly through continuous audits, and disabled or deleted. ADManager Plus understands the difficulties faced by an administrator with conventional command line tools or scripts to identify then delete, disable or move unused accounts in Active Directory.

We have used the reports of ADManager Plus on numerous occasions, from notifying users of expired passwords to finding out which computers were no longer being used or which computers had been renamed but Active Directory still had the old computer name stored, it has helped us cleanup Active Directory with ease.

I am very impressed by this product and would highly recommend it to any organization of any size.

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